How do you ship your items?
We usually ship via USPS or EMS. You will receive a tracking number once your package goes out.
If you feel your area is insecure and would like to add signature confirmation, please specify in the notes section when making your payment..
Please contact us within 3 days of receipt of the dress should you wish to return the dress.
We accept returns only if the dress is unworn and in original condition.
In the case of a return, buyer will need to contact us for a return authorization number. No returns are accepted without this number.
All returns will be subject to a 30% restocking fee, and buyer will be responsible for any shipping charges incurred.
Communication is definitely the key so please do not hesitate to contact us if you have any questions or problems. We will do our best to solve your problem as providing exceptional customer service and you being satisfied is of utmost importance to us.
How long does it take for me to receive my dress?
All our dresses are hand made by professional dress makers with attention, which is why we prefer not to rush with any order.
Most dresses takes 25 days on average to complete. Depending on the complexity and style, some dress may take a little longer.
Shipping time varies depending on your location, from past experience, shipping usually takes approx 7 business days to major cities.
Please order your dress early to avoid any delays.
Should you need to rush a dress, please contact us.
Condition of the Item
All dresses sold are new, some tags may or may not be taken off due to protection for our retailers.
Some evening gowns may be wrinkled from shipment, this is due to the fabric of the dress (for example Charmeuse silk). You can iron the dress with a steamer for best results.